Terms and conditions

Last updated: October 30, 2026

These terms apply when you use our website, buy in our store (online or in person) or use our shipping, travel and other services offered by Aserexpress LLC (“we”). By using them, you accept these terms, our refund policy and our privacy policy.

1. Your account

• Give true and complete information, and keep it up to date.
• Keep your password private. You are responsible for what is done with your account.
• Tell us straight away if you think someone else is using it.

2. Prices and payment

• Prices are in US dollars. They can change at any time, but the price you pay is the one shown when you confirm your order.
• If a price was clearly wrong, we will contact you before going ahead, and you can cancel and get your money back.
• An order or service starts once it has been paid in full.

3. Shipping services

• You must declare the contents and the commercial value of each shipment truthfully and completely.
• You may not send items that are forbidden or restricted by the laws of the United States or of Cuba. We may inspect a package and refuse a shipment that does not meet the rules.
• The sender and recipient details you give must be correct. Mistakes may delay or prevent delivery.
• Delivery times are estimates. Customs and other authorities may inspect, delay, charge duties on or keep items; this is outside our control.
• Shipments cannot be cancelled once paid. Losses and damage are handled as set out in our refund policy.

4. Flights and travel

• We sell flights and travel services as an agent of the airlines, charters and other providers. Each trip is also governed by that provider’s conditions of carriage and fare rules.
• Each fare’s cancellation and change rules are shown to you before you pay, and you accept them when you book. Cancellations and changes are subject to extra charges or retention.
• Names must match each passport exactly. Each passenger is responsible for having valid travel documents, visas and health requirements.
• For travel to Cuba, each passenger must travel under a category allowed by US regulations and is responsible for the reason for travel they declare.
• Airlines can change schedules. We will tell you about any change they send us.
• Baggage and airport fees are charged by the airline or the airport.

5. Our store

• Products are subject to availability. If a product you paid for is not available, we will offer you another one or refund it.
• Returns follow our refund policy.

6. Points

• Eligible purchases earn points, which you can use as a discount as explained in My account.
• Points have no cash value, cannot be transferred or exchanged for money, and are taken back if the purchase is returned or refunded.
• We may change the points program, and will publish any change on this site. Points obtained through fraud or misuse will be cancelled.

7. Messages

By giving us your email and phone number, you agree to receive messages about your orders, shipments and trips by email, WhatsApp or SMS. Promotional messages are only sent if you agree to them.

8. Use of the website

Do not use our website for anything illegal, to harm it or other users, or to try to access information that is not yours. We may suspend accounts that break these terms.

9. Limitation of liability

As far as the law allows, our liability for any service is limited to the amount you paid for it, and to the coverage described in our refund policy. We are not responsible for indirect losses, or for delays or losses caused by customs, authorities, airlines or events outside our control (such as weather, strikes or natural disasters).

10. Applicable law

These terms are governed by the laws of the State of Florida, United States.

11. Changes and contact

We may update these terms. The version published on this site when you place your order applies.

Aserexpress LLC · 4311 Aidan Ln, North Port, FL 34287 · Phone: (941) 402-8674 · Email: info@aserexpress.om