Privacy policy – Aserexpress

Last updated: October 30, 2026

This policy explains what personal information Aserexpress LLC (“we”) collects when you use our website, our store and our services, what we use it for, who we share it with and how we protect it.

1. What we collect

Your account: name, email, phone, addresses and your password (stored encrypted; we can’t see it).
Shipments: sender and recipient details (names, addresses, phones and, when customs requires it, the recipient’s ID number), the contents of the package and their declared value.
Flights: passenger names, date of birth, gender, passport or travel document, addresses, contact details and the declared reason for travel. These details are sent to the airline and our booking provider to issue the ticket; our website keeps only what it needs to manage your booking (names, route, dates and booking reference).
Payments: card payments are processed by Stripe. We never see or store your full card number.
Purchases and points: what you buy online or in the store, and the points you earn and use.
Messages: what you send us through the contact form, email, WhatsApp or SMS.
Technical information: IP address, browser and the pages you visit, kept in security logs.

2. What we use it for

To provide the services you ask for: deliver your shipments, book your flights, prepare your orders and handle returns and claims.
To meet customs, export and travel rules in the United States and in Cuba.
To send you messages about your orders, shipments and trips by email, WhatsApp or SMS.
To give you customer service and keep your points.
To prevent fraud and keep our website and your account secure.
To meet our legal, tax and accounting obligations.

We only send you promotional messages if you agree, and you can stop them at any time.

3. Who we share it with

We do not sell your personal information. We only share what each one needs to do its part:

Our delivery partner in Cuba, which receives the sender, recipient and contents of each shipment to deliver it.
Carriers in the United States (such as USPS, UPS or FedEx) when we create a shipping label.
Airlines and our flight booking provider, to book and issue your tickets.
Stripe, to process card payments.
Our messaging providers, to send emails, WhatsApp messages and SMS.
Our hosting and backup providers, which store the website and its copies securely.
Authorities, such as customs, when the law requires it.

4. WhatsApp and SMS

If you give us your mobile number, we may send you messages about your orders, shipments and trips. Message and data rates may apply. Reply STOP to an SMS to stop receiving them, or tell us.

5. Cookies

We use the cookies the website needs to work: to keep you signed in, remember your cart and your language, and protect against attacks. We do not use advertising cookies. Our fonts are loaded from Google Fonts, which receives your IP address when a page loads. Log-in, sign-up, password reset, the contact form and the shipping verification code are protected by Cloudflare Turnstile, which checks that the visitor is a person without tracking cookies.

6. How long we keep it

We keep your information while your account is active and as long as we need it for the services you used, and then for as long as the law requires for tax, customs and accounting records.

7. Your choices

You can see and update your details and saved recipients in My account.
You can ask us for a copy of your information, or ask us to correct or delete it. We keep only what the law requires us to keep.
You can stop promotional messages at any time.

8. Security

Our website uses an encrypted connection (HTTPS), and sensitive settings are stored encrypted.
Our staff sign in with two-factor authentication and only see what their job needs.
We make daily backups and check that they can be restored.

We will never ask you for your password or your full card number by phone, email, WhatsApp or SMS. Our official contacts are the ones on this page. If you receive a suspicious message in our name, don’t reply and let us know.

If you find a security problem on our website, please write to us at info@aserexpress.om and don’t share it publicly until we’ve fixed it.

9. Children

Our services are not directed at children under 13, and we do not knowingly collect their information. A child’s details for a flight booking are given by the adult making the booking.

10. Changes and contact

We may update this policy. The version published on this site applies, with its date at the top.

Aserexpress LLC · 4311 Aidan Ln, North Port, FL 34287 · Phone: (941) 402-8674 · Email: info@aserexpress.om